Privacy Policy

1. About this Policy

This policy explains when and why we collect personal information about our customers, staff and suppliers, how we use it and how we keep it secure and your rights in relation to it. We may collect, use and store your personal data, as described in this Data Privacy Policy and as described when we collect data from you.

We reserve the right to amend this Data Privacy Policy from time to time without prior notice. You are advised to check our website Privacy Policy.

We will always comply with the General Data Protection Regulation (GDPR) when dealing with your personal data. Further details on the GDPR can be found at the website for the Information Commissioner (www.ico.gov.uk). For the purposes of the GDPR, we will be the “controller” of all personal data we hold about you.

2. Who are we?

We are Cotswold Boat Hire & GLS Marine.

We can be contacted at: info@cotswoldboat.co.uk
Yard: Buscot Mill, Brandy Island, Buscot SN7 8DA
Office: 19 Berton Close, Blunsdon, Swindon SN26 7BE
Telephone: 01793 727083 or 0794 7993784

3. What information we collect and why

Type of information:
Customer, Employee, Supplier name.
Address, telephone numbers, email address(es). National Insurance details.

Purpose:
Managing customer bookings, managing our staff and payroll and purchasing products from regular suppliers.

Legal basis of processing:
For the purposes of our legitimate interests in operating our business. Allocating boats and moorings, compound spaces, ensuring adequate staff coverage and holding the necessary supplies to operate our business.

We do not hold electronic mailing lists.

4. How we protect your personal data

We will not knowingly transfer your personal data outside the EU without your consent.

We have implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction. Please note however that where you are transmitting information to us over the internet this can never be guaranteed to be 100% secure.

For any payments which we take from you online we will use a recognised online secure payment system and we are Industry Standard PCI Compliant.

We will notify you promptly in the event of any breach of your personal data which might expose you to serious risk.

5. Who else has access to information you provide us?

We will never sell your personal data. We will not share your personal data with any third parties without your prior consent (which you are free to withhold) except where required to do so by law or as set out below.

We may pass your personal data to third parties who are service providers, agents and subcontractors to us for the purposes of completing tasks and providing services to you on our behalf (e.g. BSSC certificates – engine servicing)

However, we disclose only the personal data that is necessary for the third party to deliver the service. Other examples, not an exhaustive list, but primarily and who we have a legitimate reason to share your information with are:
HMRC, Nest pension service, Sage Accounting Package, Worldpay Payment Services, HSBC Bank, I Cloud Apple back up, (certain items only such as stored phone numbers) our Email Provider and College at which our apprentices are studying.

We have checked these entities have their own appropriate GDPR policies.

6. How long do we keep your information?

We will hold your personal data on our systems for as long as you are a regular customer, employee, supplier and for as long afterwards as required to comply with our legal obligations. We will review your personal data every year to establish whether we are still entitled to process it. For the purpose of clarity this can be up to 15 years as some of our GPDR compliant third party providers of accounts, pensions and email keep the details for this long as standard on our behalf.

If we are not entitled to do so, we will stop processing your personal data except that we will retain your personal data in an archived form in order to be able to comply with future legal obligations e.g.compliance with tax requirements and exemptions, and the establishment exercise or defence of legal claims. We securely destroy all financial information once we have used it and no longer need it.